Service Terms and Conditions for Storage New Addington

These Terms and Conditions set out the basis on which we provide storage and related removal services to customers. By making a booking or using our facilities or services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any storage or removal arrangements.

Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Company means the storage and removal service provider operating the premises and services to which these Terms and Conditions apply.

Customer means any individual or business that uses or agrees to use the Companys storage or removal services.

Goods means any items that the Customer delivers to, or arranges to be delivered to, the Companys custody, care, storage facility or vehicle.

Storage Facility means any warehouse, unit, container, room or other area where Goods are stored under these Terms and Conditions.

Service Area means the general locality in which the Company offers storage and removal services, including New Addington and surrounding areas.

Scope of Services

The Company may provide some or all of the following services, depending on each individual agreement:

Provision of secure storage space on a short-term or long-term basis.

Collection and delivery of Goods as part of a removal or transport service.

Loading and unloading assistance, including handling and placement of Goods.

Associated services such as packing, supply of packing materials, and related support where agreed in advance.

The specific services to be provided in each case will be confirmed in writing as part of the booking process. Any services not expressly agreed in writing are excluded.

Booking Process

All bookings for storage or removal services must be made in advance. The Customer may request a quotation, which will set out the proposed services, estimated duration, and indicative charges based on the information supplied by the Customer.

Quotations are provided in good faith but are not binding until confirmed by the Company and accepted by the Customer. Quotations are usually subject to change where the actual volume, nature, or access conditions differ from those originally described by the Customer.

A booking will only be treated as confirmed once the Customer has expressly accepted the quotation or service proposal and complied with any deposit or pre-payment requirements notified by the Company. The Company may refuse or cancel a booking at its discretion where necessary, for example due to safety concerns, unavailability of storage space, or non-compliance with these Terms and Conditions.

The Customer is responsible for providing accurate and complete information regarding the Goods, including quantity, size, weight, special handling requirements, and any access restrictions at collection or delivery addresses. The Company shall not be liable for additional costs or delays arising from inaccurate or incomplete information supplied by the Customer.

Payments and Charges

Charges for storage and removal services will be set out in the quotation or service agreement and may include:

Storage fees based on unit size, container size, or volume of Goods.

Charges for collection, delivery, and transport within the Service Area.

Fees for packing, packing materials, and labour where requested.

Any additional surcharges agreed in advance, such as stair carrying, long carries, or restricted access.

Unless otherwise stated, all charges are exclusive of any applicable taxes or statutory charges, which will be added at the prevailing rate where relevant.

Payment terms will be stated in the quotation or service confirmation. The Company may require a deposit or full payment in advance before providing services or granting access to the Storage Facility. Recurring storage charges are generally payable in advance for each billing period.

If the Customer fails to pay any sums due by the required date, the Company may:

Charge reasonable interest on overdue amounts.

Withhold services, including restricting access to Goods.

Exercise a lien over the Goods until all outstanding amounts, including interest and reasonable costs of enforcing payment, have been settled.

In the event of persistent non-payment, the Company may, after giving reasonable notice, arrange for the sale or disposal of Goods to recover outstanding sums. Any surplus proceeds, after deducting all amounts lawfully due and reasonable sale or disposal costs, will be held for the Customer.

Cancellations and Amendments

The Customer may cancel or amend a booking by giving the Company notice in accordance with this section. The specific requirements for notice may differ depending on the type of service and will usually be outlined in the service confirmation.

Where the Customer cancels a booking within a reasonable notice period specified by the Company, cancellation charges may be reduced or waived. If insufficient notice is given, the Company reserves the right to charge a cancellation fee that reflects the time reserved, resources allocated, and any loss incurred.

In general, shorter notice will attract higher cancellation charges, up to the full amount of the service charge where the Company has already incurred costs or is unlikely to be able to reallocate the time or storage space.

If the Customer wishes to amend the date, time, or scope of services, the Company will try to accommodate such requests but cannot guarantee availability. Changes may result in revised charges, especially where they affect travel time, vehicle allocation, staffing, or the duration of storage.

The Company may cancel or postpone a booking if it is prevented from carrying out the services due to circumstances beyond its reasonable control, including but not limited to severe weather, road closures, industrial action, equipment failure, or other events of force majeure. In such cases, the Company will seek to reschedule the service at a mutually convenient time and will not be liable for consequential loss arising from the delay or cancellation.

Customer Responsibilities

The Customer is responsible for ensuring that:

All Goods are properly packed, labelled, and prepared for storage or removal, unless a packing service has been agreed.

Any fragile or high-value items are clearly identified in writing and, where necessary, are adequately protected.

Access to premises at collection and delivery addresses is safe, lawful, and suitable for the Companys vehicles and staff.

The Goods do not include any prohibited or hazardous items as set out in these Terms and Conditions or under applicable law.

The Customer must not store or request the Company to transport items that are illegal, flammable, explosive, corrosive, toxic, perishable, or otherwise unsafe, including but not limited to gas cylinders, fuels, chemicals, firearms, cash, and certain types of waste.

The Customer confirms that they are the owner of the Goods or have full authority from the owner to store or move the Goods and to accept these Terms and Conditions on the owners behalf.

Waste and Environmental Regulations

The Company operates in accordance with applicable waste, environmental, and recycling regulations. The Customer must not use the Storage Facility or removal services as a means of unlawful disposal of waste.

Items that are clearly waste, including broken or discarded goods, must not be left in storage units, common areas, vehicles, or on the premises without the Companys express agreement. Where the Company agrees to remove waste on behalf of the Customer, additional charges will apply, and the Company reserves the right to refuse items that are unsafe or not permitted under waste regulations.

Hazardous, clinical, or controlled waste will not be accepted under any circumstances. The Customer is responsible for complying with all relevant laws regarding the disposal of such materials and for any consequences arising from non-compliance.

If the Customer abandons goods that are reasonably considered to be waste, the Company may, after giving reasonable notice where practical, arrange for removal and lawful disposal. The Customer will be liable for all costs incurred, including transport, tipping, and any regulatory or administrative fees.

Access to Storage Facility

Access to the Storage Facility is subject to the Companys access policies, security measures, and opening hours, which may vary and may be updated from time to time. The Company may require identification, reference numbers, or other verification before granting access to the Customer or any authorised representative.

The Customer must comply with all site rules, safety notices, and instructions issued by the Company or its staff. The Customer must not obstruct access routes, damage property, or interfere with the use of the premises by others.

The Company may temporarily restrict or suspend access to the Storage Facility for maintenance, safety, security, or operational reasons. Where feasible, the Company will give prior notice and minimise any disruption.

Liability and Insurance

The Company will take reasonable care of the Goods while they are in its custody, but the Customer acknowledges that the Companys standard charges do not include comprehensive insurance cover for all risks. The Customer is advised to obtain suitable insurance for the full replacement value of the Goods, either through their own provider or any scheme that may be offered by or arranged with the Company, where available.

The Companys liability for loss of or damage to Goods, whether arising from negligence, breach of contract, or otherwise, shall be limited to a reasonable amount proportionate to the storage or service charges paid, subject to any higher limit expressly agreed in writing. The Company will not be liable for:

Loss or damage caused by the inherent nature, defect, or deterioration of the Goods.

Loss of profits, loss of business, loss of opportunity, or any indirect or consequential loss.

Loss or damage arising from events beyond the Companys reasonable control, including fire, flood, theft by third parties, acts of vandalism, or similar incidents, where the Company has taken reasonable security and safety precautions.

The Customer must notify the Company in writing of any apparent loss or damage to Goods as soon as reasonably possible and in any event within a reasonable period after becoming aware of the issue. Failure to notify within a reasonable time may prejudice the Companys ability to investigate the matter or process any claim.

Nothing in these Terms and Conditions shall limit or exclude any liability which cannot be limited or excluded under applicable law, including liability for death or personal injury caused by negligence or for fraud.

Termination of Storage

Either party may terminate the storage arrangement by giving the period of notice specified in the storage agreement or, where no specific notice period has been agreed, by giving reasonable notice.

On termination, the Customer must remove all Goods from the Storage Facility and settle all outstanding charges. If the Customer fails to do so within the notice period, the Company may continue to charge storage fees and may ultimately exercise its rights of sale or disposal in accordance with these Terms and Conditions.

The Company may terminate the agreement immediately and without notice if the Customer is in serious breach of these Terms and Conditions, for example by storing prohibited items, engaging in unlawful activities, or causing significant damage or risk to the premises or other users.

Data Protection and Privacy

The Company may collect and process personal data relating to the Customer for the purposes of managing bookings, providing services, processing payments, ensuring site security, and complying with legal obligations. The Company will handle personal data in accordance with applicable data protection laws and its internal policies.

The Customer is responsible for ensuring that any personal data supplied is accurate and up to date and for informing the Company of any relevant changes.

General Provisions

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. Any invalid or unenforceable provision shall be replaced by a valid provision that most closely reflects the parties original intention.

No waiver by the Company of any breach of these Terms and Conditions shall be considered a waiver of any subsequent breach of the same or any other provision.

The Customer may not assign or transfer any of their rights or obligations under these Terms and Conditions without the Companys prior written consent. The Company may assign or subcontract its rights and obligations where necessary for the efficient provision of services, provided that this does not materially reduce the level of service.

Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, their subject matter, or their formation.

By making a booking for storage or related removal services, the Customer confirms that they have read, understood, and agreed to these Terms and Conditions.